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Call: 403-462-4351

Number One in the Number Two Business

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FAQs

General

When and how often do you provide your service?

Is there and extra charge for our very first visit?

We offer three different intervals of service:

  • Once per week (Monday - Friday, always on the same day each week)

  • Twice per week (Mondays/Thursdays or Tuesdays/Fridays)

  • Bi-weekly (Monday - Friday, always on the same day but one visit every other week)

 

Days in which we visit your yard will vary depending on where in Calgary you are located. Contact us to find out when we are in your neighbourhood.

 

We also offer one-time service for those who need us to clean up their yards due to move-ins, move-outs, rental properties, clean ups before special occasions such as family BBQs, back yard weddings, etc. This service is popular with real estate agents and lanlords.

There could be depending what is required on our initial visit.

 

First time clean-ups generally require more time and contain more waste. To help us determine an accurate quote there are two questions we always ask:

 

  • How long since your yard was last cleaned?

  • How many dogs do you own?

 

These two things factor heavily into whether an initial clean up fee will need to be applied upon our very first service.

Do we have to be home during service and do our dogs need to be inside?

It is not necessary for you to be home.

If you are home when we arrive, we would be more than happy to introduce ourselves, meet your dogs, and discuss any special concerns you may have. Your dogs are not required to be inside when we are there but that really depends on your dogs and your preference.

 

The information we collect about your pets at sign-up will let us know if this is required.

How do I pay?

You name it, we pretty much accept it (except AMEX).

  • Personal cheques

  • Cash

  • e-Transfers

  • Visa

  • MasterCard

  • Interac Online

  • Visa Debit


We are proud to offer an easy, online payment option. Just simply go to our Pricing page, select your preferred package and follow the instructions on the payment page that follows.

On the day we visit, our handy, dandy system will send you an email that provides information on how many weeks of pre-paid service you have remaining. Once your pre-paid weeks run out just top up your service via your preferred method of payment before our next visit. If your prepaid weeks run out, we will assume you no longer want to continue service but Erin will send you a friendly reminder just in case!

I see you accept e-Transfer as a form of payment, how does that work?

It's quite easy!

To find out how to make a payment using Interac e-Transfer, simply go to our e-Transfers instructions page and follow the easy step-by-step guide.

 

If you have any questions please email Erin for assistance or call her at 403-796-4008.

Where do I go to pay for an initial clean or a one-time clean up?

We created a separate webpage for Initial Cleans and One-Time Cleans.

Inital cleans or one-time cleans vary in price depending on the situation so it's difficult to have a static price available on our website like we do for our weekly service rates.

The Initial Cleans page will take you to our payment form, the price on the payment form will default to "$0.00". All you need to do at this point is just enter the amount you were quoted. The quote will include GST so don't worry about adding that in.

 

If you were quoted $45.00 for an initial clean just enter $45.00 in the "Amount" box on the payment form (GST is already included).

What happens during really bad weather?

Sometimes weather just doesn't cooperate allowing us to do a good job of proper waste removal. In that case, we will do our very best to let you know ahead of time that we will not be able to provide service that week. You will not be charged for the skipped week and service will resume the following week as scheduled.

In the Spring, the rain can really "dampen" our ability to pick up poop. Trust me, give it a try sometime!

 

During the winter we continue with your weekly service the same as during all other seasons, in fact this is when you need us most! But every once in a while we'll be forced to stop service during periods of extremely cold temperatures. Our cold weather policy is designed to protect our staff, we will not expose ourselves to temperatures colder than -20 Celsius.

What do you guys do with all that dog poop?

Each one of our service representatives disposes of the waste they pick up according to the by-laws set by the City of Calgary. Combined, we dispose of approximately 11 tonnes of pet waste each month.

 

We wish there were a better solution for disposing of all this scooped up poop but until then we'll keep taking it to the Calgary landfill sites that accept it.

Don't be fooled by those other fly-by-night pooper scooper companies. We are a legitimate Pet Waste Removal company. We actually take the waste off-site and dispose of it for you. Unlike other companies that only scoop your poop and then place it in your trash to dispose of. When shopping around, ask if they take the poop away or leave it behind. We take it away!

Do you have any type of referral plan? I'd like to get some free weeks of service!

That is so funny you should ask!

We do have a referral program! A pretty awesome one at that.

 

The best compliment we can possibly get is when an existing client likes us so much they feel they need to tell their family and friends about us.

 

So when this happens we have to offer a big thank you in return. The referral programs works like this:

1. Be an existing client

2. Refer a friend

3. That friend signs up for service by purchasing one of weekly service packages

4. You get 4 weeks of additional service for free! Your friend just needs to tell us your name and we'll add 4 weeks to your account.

 

Do this enough times, you may never have to pay for service ever again!

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Copyright © 2016. All rights reserved.

Copyright © 2016. All rights reserved.