Frequently Asked Questions
Frequently Asked Questions
Is there an extra charge for our very first visit?
There could be, it all depends on the amount of waste waiting to be picked up on our initial visit.
First time clean-ups generally require more time and contain more waste. To help us determine an accurate quote there are two questions we always ask:
- How long since your yard was last cleaned?
- How many dogs do you own?
These two things factor heavily into whether an initial clean up fee will need to be applied upon our very first service.
When and how often do you provide your service?
We offer three different intervals of service:
- Once per week (Monday – Friday, always on the same day each week)
- Twice per week (Mondays/Thursdays or Tuesdays/Fridays)
- Bi-weekly (Monday – Friday, every other week. Please note: this service is not available during the winter months)
The days we have you scheduled for service will vary and depend on where in Calgary you are located. Contact us to find out when we are in your neighbourhood.
We also offer one-time service for those who need us to clean up their yards due to move-ins, move-outs, rental properties, clean-ups before special occasions such as family BBQs, back yard weddings, etc. This service is popular with real estate agents and landlords.
Do you have any type of referral plan? I'd like to get some free weeks of service!
That is so funny you should ask!We do have a referral program ! A pretty awesome one at that.
The best compliment we can possibly get is when an existing client likes us so much they feel they need to tell their family and friends about us. For your referral, we like to offer a big thank you in return.
The referral programs works like this:
- Be an existing client.
- Refer a friend.
- When they sign up for service and purchase a weekly service package...
- You get 4 weeks of service for free! Your friend just needs to tell us your name, and we'll add 4 weeks to your account.
Do this enough times, you may never have to pay for service ever again!
Do we have to be home during service and do our dogs need to be inside?
It is not necessary for you to be home.If you are home when we arrive, we would be more than happy to introduce ourselves, meet your dogs, and discuss any special concerns you may have. Your dogs are not required to be inside when we are there but that really depends on your dogs and your preference.
The information we collect about your pets at sign-up will let us know if this is required.
How do I pay?
You name it, we pretty much accept it (except AMEX).
- Personal cheques
- Visa Debit
- e-Transfer (see next question)
We are proud to offer an easy, online payment option.
Just simply go to our pricing page, select your preferred package and add it to your cart.
Go to your cart when ready to checkout, enter your contact info and payment method.
On the day we visit, our system will email you information on how many weeks of prepaid service you have remaining after we've cleared your yard.
Once your prepaid weeks run out, just top up your service via your preferred method of payment before our next visit. If your prepaid weeks run out, we will assume you no longer want to continue service, but we will send you a friendly reminder just in case!
How do I pay by e-Transfer?
Please visit our e-Transfer instruction page and follow the easy step-by-step guide.
If you have any questions please email our team for assistance or call 403-796-4008.
How do I for an initial clean or a one-time clean up?
Initial and one-time cleanups vary in price depending on the situation so it's difficult to have a static price available on our website. Please go to our One-Time Cleanup page to request a quote. Once you have been quoted the initial or one-time cleanup fee, you'll receive an email with a link to our payment system for that quoted amount.
What's the difference between and Initial Clean and a One-Time Clean?
Initial Cleans are an additional charge that is required on our first visit after you have purchased one of our weekly packages. It applies if it has been more than a week since your yard was last fully cleared of pet waste. There is generally more time spent cleaning your yard and there is more waste to dispose of on the first, initial visit.
A One-Time clean is just that! You hire us to come out one time only and clean your yard all in a single visit.
What happens during terrible weather?
Sometimes weather just doesn't cooperate allowing us to do a good job of proper waste removal. In that case, we will do our very best to let you know ahead of time that we will not be able to provide service that week. You will not be charged for the skipped week and service will resume the following week as scheduled.
In the Spring, the rain can really “dampen” our ability to pick up poop. Trust me, give it a try sometime!
During the winter we continue with your weekly service the same as during all other seasons, in fact this is when you need us most! But every once in a while we'll be forced to stop service during periods of freezing temperatures. Our cold weather policy is designed to protect our staff, we will not expose ourselves to temperatures colder than -20 Celsius.